Gentle Life Shop’s Privacy Policy

Last Updated: November 27, 2024

Data Security

• We are committed to protecting your personal information. We will never ask you to send sensitive details like passwords or credit card numbers via email. Payment information is handled by our partnership with ShopPay and Square. Please follow their instructions if a payment error occurs.

• If you receive a suspicious email claiming to be from Gentle Life Shop and requesting personal information, please do not respond and notify us immediately at contact@gentlelifeshop.store.

Information We Collect

To process orders and provide optimal service, we collect the following personal information:

• Name

• Address

• Email address

• Telephone number

We will never collect sensitive information without your explicit consent.

All information gathered is stored on Squarespace’s platform and is protected by their DPA Agreement, GDPR, and Privacy Policy.

If you have any concerns or issues with your data, please contact us at contact@gentlelifeshop.store

How We Use Your Information

• We use your information solely to process orders and provide customer support.

• We do not store credit card details.

• We do not share your information with third parties, except when required by law.

• We may send you order updates and, if you subscribe to our newsletter, occasional marketing emails. You can unsubscribe from marketing emails at any time.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect information from children under 16 without parental consent. If we become aware that a child under 16 has provided us with personal information, we will delete it from our records.  

Your Rights

You have the right to:

• Access a copy of the personal information we hold about you.

• Request that we correct or update your information.

• Request that we delete your information.

• Object to the use of your information.

Concerns and Complaints

We are committed to addressing any concerns you may have about our use of your personal information. If you have a complaint, please contact us at contact@gentlelifeshop.store. If you are unsatisfied with our response, you may have the right to file a complaint with your local data protection authority.

Cookie Policy

This website uses cookies to enhance your browsing experience and improve our services. Cookies are small text files that are placed on your device when you visit a website. They help websites remember your preferences and activities.  

Here are the types of cookies we use:

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable you to navigate the site, access secure areas, and use features like shopping carts. Without these cookies, the website may not work as expected.  

• Performance Cookies: These cookies collect anonymous information about how visitors use our website, such as which pages are most popular and if any errors occur. This data helps us improve the website's performance and user experience.

• Functionality Cookies: These cookies allow the website to remember choices you make (such as your language preference) and provide enhanced

  features. For example, they can be used to remember your login details or provide personalized content.